At Red Poc, we stand behind the quality and reliability of our products. We are committed to providing dependable equipment and supporting our customers throughout their ownership of our products.
This Return, Refund & Limited Warranty Policy applies to eligible consumer purchases of Red Poc products. Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable federal or state law.
Standard Returns — 30 Days
Customers may request a return within 30 calendar days of receiving their order.
To qualify for a standard return, the product must be returned in a condition acceptable to Red Poc using reasonable and objective standards. The product should include its original packaging, accessories, and other items supplied with the purchase, and the customer must provide proof of purchase.
Products that have been damaged, altered, modified, abused, or used beyond normal handling may not qualify for a standard return.
Custom-made or personalized products are not eligible for standard returns unless otherwise required by applicable law.
Approved standard returns made within the 30-day return period will receive a 100% refund of the purchase price.
For standard returns that are not caused by a product defect or an error by Red Poc, the customer is responsible for return shipping costs.
If the customer requests a prepaid Red Poc USPS return label, a $10 return-label fee will be deducted from the refund. Alternatively, the customer may arrange and pay for return shipping independently, in which case Red Poc will not deduct the $10 prepaid-label fee.
Standard returns are not accepted after 30 calendar days from the date the customer receives the order.
This 30-day limitation does not affect a customer's rights under the applicable Red Poc warranty, rights relating to defective or incorrectly supplied merchandise, or any other rights or remedies that cannot legally be waived.
Defective, Damaged, or Incorrect Orders
If a product arrives damaged, is defective, or Red Poc sends the wrong product or quantity, please contact us as soon as reasonably possible after receiving the order.
We ask that customers notify Red Poc within 7 business days of delivery when possible so that we can promptly investigate shipping damage, shortages, or an incorrect shipment.
This 7-business-day notification request does not eliminate or shorten the applicable 12-month limited warranty and does not waive any rights or remedies available under applicable law.
For a product that is defective, damaged in shipment, or incorrectly supplied by Red Poc, Red Poc will, as appropriate, provide a replacement, repair, or refund without charging the customer a standard restocking fee or return-shipping fee.
Red Poc may request photographs, video, serial-number information, or other reasonable information to help document and diagnose the issue.
12-Month Limited Warranty
In addition to our standard 30-day return policy, Red Poc products are covered by a 12-month limited warranty against defects in materials and workmanship occurring during normal, intended use.
The warranty period begins on the date the product is delivered to the original purchaser.
What the Warranty Covers
The limited warranty covers manufacturer defects and internal hardware failures that occur during normal, intended use during the applicable 12-month warranty period.
At Red Poc's discretion, a covered warranty claim may be resolved through repair, replacement of the defective component, replacement of the device, or another appropriate remedy.
What the Warranty Does Not Cover
The limited warranty does not cover damage or failure resulting from:
- Accidental damage or drops
- Water or liquid damage
- Loss or theft
- Unauthorized modification or alteration
- Improper installation or use
- Misuse, abuse, or neglect
- Use contrary to the product's instructions or specifications; or
- Damage caused by circumstances outside the normal intended use of the product
The exclusions above do not apply to the extent that applicable law prohibits such exclusions.
Return Shipping
For standard returns made because the customer changed their mind or no longer wants the product, the customer is responsible for return shipping.
Customers may either:
Option 1 — Prepaid Red Poc Label:
Red Poc will provide a prepaid USPS return label, and a $10 return-label fee will be deducted from the customer's refund.
Option 2 — Customer-Arranged Shipping:
The customer may select and pay for their own shipping carrier and return the product to Red Poc. No $10 prepaid-label fee will be deducted from the refund.
When a return is caused by a verified product defect, shipping damage, or an error by Red Poc, Red Poc will cover the applicable return shipping cost.
Return Process
1. Contact Red Poc
Contact our customer service team at info@redpoc.com with your order number and a brief description of the reason for your return or warranty request.
2. Receive Return Instructions
Red Poc will provide return instructions and, when applicable, a prepaid return label.
3. Ship the Product
Securely package the product and include the requested accessories and documentation. Customers should retain their shipping receipt and tracking information until the return has been completed.
4. Inspection
Once received, Red Poc will inspect the product to determine whether it qualifies for a standard return, warranty service, replacement, or refund.
5. Refund or Warranty Resolution
Approved standard refunds will generally be issued to the original payment method within 7–10 business days after Red Poc completes the return inspection.
The actual time for the funds to appear in the customer's account may depend on the customer's bank or payment provider.
Warranty claims will be resolved through repair, replacement, or another appropriate remedy consistent with this warranty and applicable law.
Important Policy Disclosure
This Return, Refund & Limited Warranty Policy is part of Red Poc's terms of sale. Red Poc will make the applicable return and refund terms clearly and conspicuously available to customers before or at the time of purchase.
Nothing in this policy is intended to waive or restrict rights provided to consumers by applicable law.
Contact Red Poc
For questions about returns, refunds, defective products, or warranty claims, please contact:
Red Poc Customer Support
Email: info@redpoc.com