Ordering, Pricing & Shipping

What is included in the box?

Every POC Radios bundle comes ready to use and includes the radio(s), a rechargeable battery and a belt clip.

Important Safety Note: Only use a charger that meets the specifications listed on the product page.
When will my order ship?

We work to prepare your order as quickly as possible. Each device undergoes a brief manual setup to configure your talk groups at no extra cost before being securely shipped via UPS.
What is your return policy and warranty?

We stand behind our products with a 30-day satisfaction guarantee. If you are not completely satisfied, simply contact us at info@redpoc.com. Additionally, all radios include a 12-month parts warranty backed by our dedicated support team
How does the service work?

POC Radios use Push-to-Talk over Cellular technology, allowing instant communication through cellular networks. Your device connects through LTE networks to provide reliable nationwide communication without the limitations of traditional radio range.
When will my order ship?

Orders are processed as quickly as possible after purchase. Once your order is prepared and configured, it will be securely shipped with tracking information provided.
Do you offer bulk discounts?

Yes. We offer solutions for businesses, organizations, and teams that require multiple devices. Contact our support team for bulk pricing and customized communication solutions.
Can I use multiple discount codes on one order?

No. Discount codes cannot be combined with other promotional offers or bulk pricing discounts unless specifically stated.
Is there a monthly subscription fee?

POC Radios are designed to provide a simple communication solution without complicated contracts. Service plans and renewal options may vary depending on your device and selected coverage plan.

Technology, Range & Features

What is Push-to-Talk over Cellular (PoC)?

Push-to-Talk over Cellular (PoC) combines the instant communication experience of a traditional walkie-talkie with the power of cellular networks. Instead of being limited by short-distance radio signals, POC Radios use LTE connectivity to provide communication over extended distances.
How are POC Radios different from traditional walkie-talkies?

Traditional radios are limited by frequency range, obstacles, and location. POC Radios use cellular networks to provide clearer communication over much larger distances.

Benefits include:

  • Instant push-to-talk communication
  • Extended nationwide coverage
  • Clear audio quality
  • Private communication channels
  • No traditional radio frequency limitations
What is the communication range of POC Radios?

POC Radios are not limited by traditional radio range. As long as the device has access to supported cellular coverage, users can communicate across long distances without being restricted by normal walkie-talkie limitations.
Do POC Radios work without Wi-Fi?

Yes. POC Radios use cellular networks instead of Wi-Fi, allowing you to communicate while working in the field, on job sites, or during operations.
Will POC Radios work in areas with weak cellular coverage?

POC Radios are designed to provide reliable communication by connecting through available cellular networks. Performance depends on local network availability and coverage in your area.
Do I need an FCC license to use POC Radios?

No. Unlike traditional two-way radios that operate on licensed frequencies, POC Radios communicate through cellular data networks, eliminating the need for traditional radio licensing.
Can I use my radios internationally or on a cruise ship?

Yes. Your radios will function internationally in any region with established LTE infrastructure. They will also work on most major cruise lines, provided the ship is equipped with active LTE repeaters.
Does my radio come with a SIM card installed?

Yes. Every POC Radios comes with our proprietary multi-carrier IoT SIM card already installed and fully activated, so it’s ready to use straight out of the box.
Are POC Radio communications private and secure?

Yes. POC Radios are built for secure communication. Your conversations are protected through private communication channels, helping teams communicate safely without public radio interference.
Can someone track my radio's location?

Your privacy is our priority. Your device is secure and your location is never public or accessible to anyone.
Can I create private groups?

Yes. POC Radios allow users to create private talk groups for departments, teams, or organizations. Contact us at info@redpoc.com for assistance creating or editing your groups.
Can I use POC Radios for one-on-one communication?

Yes. Users can communicate individually or through group channels depending on their communication needs.
How long does the battery last?

Battery performance depends on usage, but POC Radios are designed with long-lasting rechargeable batteries to support extended operations throughout the day.
Can I connect a headset or earpiece?

Yes, Compatible accessories such as earpieces and headsets can be used for hands-free and more private communication.

Industries & Applications

Who can benefit from POC Radios?

POC Radios are ideal for businesses and organizations that require fast and reliable communication, including:

  • Security teams
  • Construction companies
  • Transportation & logistics
  • Event management
  • Hotels and facilities
  • Emergency response teams
  • Industrial operations
  • Field service teams

Account & Device Management

Do I need to set up my radio before use?

Your device will be prepared according to your order requirements. Simply follow the included instructions to begin communication.
Can I add more radios to my existing system?

Yes, Additional radios can be added as your team grows, allowing you to expand your communication network easily.
Can I rename devices or manage groups?

Depending on your system setup, device management options allow organizations to organize users, groups, and communication channels according to their needs. Contact us at info@redpoc.com to help create or edit your groups.

Business & Bulk Orders

Do you provide solutions for businesses?

Yes, POC Radios are designed for professional teams that need reliable communication solutions for daily operations.
Can I request a quote for large orders?

Yes, For bulk purchases or customized requirements, contact our team and we will assist you with the best solution for your organization.